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Top 10 CRM Tools & Software for Retail Businesses

Top 10 CRM Tools & Software for Retail Businesses – A good customer experience depends on the service provided by retailers. Retail CRM software offers many benefits that create a better overall buyer experience, including managing and tracking customer leads. This also gives you a chance to give feedback along with your purchase. Remember, today, we will discuss the Top 10 CRM Tools & Software for Retail Businesses.

Earlier, it took a lot of time to find a good shopkeeper, and you had to roam around in many areas of the city. Still, even after this, you could not get satisfaction whether the goods of this retailer would be good or not, but in today’s time of CRM, With the help of the software, you can also find a good retailer, and before that, you can also see the feedback of the customers. With this, you can save money and time, so let us know the Top 10 CRM Tools & Software for Retail Businesses. 

Market Demand for CRM Retail Businesses

The CRM software market size was USD 76.55 billion in 2021, growing at a CAGR rate of 13.5% from 2022 to 2030. Customer relationship management software market revenue will reach US$88.19 billion in 2024, increasing market volume.

Market demand for CRM retail businesses

US$ 131.90 billion by 2028. The average spending per employee in the customer relationship management software market may reach US$25.14 in 2024. In global comparison, the United States will generate the highest revenue, which could reach US$44,730.00 million in 2024, with its market value expected to reach US$228.74 billion by 2030.

How CRM Tools and Software Beneficial for Retail Businesses

With economic conditions being chaotic for most consumers in 2020 and expected to continue for more than a year, this is much more than a one-night stand. 39% of directors are guaranteed a business that provides good customer experience and builds efficiency at scale as the basis of competitiveness, and 81% of customers confirm that they need to be valued as a company.

It makes a huge difference to a customer in a center, which is the difference between employers and employees, and in a center where more than 60% of the employees are hired, it is the opposite. 80% are more likely to find consumer value and have a brand that offers the opportunity to have a personalized experience, and 91% are much more likely to find consumer value that compiles recent offerings and Is relevant. Provides recommendations.

There can be many benefits from CRM software because it is completely useful in business work. Hence, some benefits are given here.

  1. Automate mundane tasks
  2. Visualize data
  3. Increase collaboration
  4. Cross-sell more effectively
  5. Increase customer retention
  6. Increase sales
  7. Uncover customer insights

List of the Top 10 CRM Tools & Software for Retail Businesses

  1. WHSuites –

WHSuites is the leading CRM software company across India. WebHopers Infotech PVT owns us. Our software is designed to increase team productivity. Our software is easier to use than others and completely secure.


Everyone wants more money and wants to expand their business but needs more resources. WHSuites can increase your revenue up to 3x. It manages leads. All types of businessmen can use whether their business is small or big. This software helps in your customer tracking. Some of its features are given below

  • Distributor Database
  • Employee Database
  • Lead Database
  • Auto Assign Lead
  • Reminder
  • Division Filter
  • Region Authorized Filter
  • Lead Source Filter
  • Hierarchy Management


Building a business requires courage and conviction. This is not for the faint of heart. We can’t be afraid to make mistakes and stay true to ourselves. It is a leading enterprise software provider for multi-location businesses.


For over 20 years, the FrankConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands and 350,000 units worldwide. You can use this software for your benefit. This software helps increase your income. The solutions of this company are given below.

  • Sell More Units
  • Increase Unit Revenue
  • Improve Operational Performance
  • Engage Franchisees
  • Streamline Operational Data
  • Train Front-line Employees


Founded in 2010, Pipedrive is designed to help small businesses grow. Having provided CRM services for over 10 years, every business has to choose some software to move forward. It’s an easy-to-use, effective sales tool that centralizes your data, helping you visualize your entire sales process and win more deals. It helps track customers and manage the team.


Its team of over 850 people in eight countries works tirelessly for one goal: empowering small businesses everywhere to succeed. , some of its features are given below.

  • Sale Automation
  • Lead Management
  • Insights & Reports
  • Email & Communication
  • CRM


Founded in 1984, Tigerpaw, a company, created the only end-to-end software solution that connects all aspects of your business into a robust application. Some of the main reasons you should choose it are increasing revenue without involving employees, reducing billing time by up to 90% with automated payment processing, closing more sales opportunities with targeted marketing campaigns, and improving productivity and profitability.


This software helps you grow your business faster by increasing service technician utilization and billable hours. The software is used in many countries, which is why it is included in the top 10 CRM tools and software for retail businesses. Some of its features are given below.

  • Account Management
  • Sales Automation
  • Project Management
  • Accounting
  • Marketing Automation
  • Reporting
  • Payment Process


Join the Nimble Customer Service team to learn best practices and get the most from Nimble. This is an in-depth product walkthrough to aid in onboarding and product education. Some of the main reasons you can choose it are importing contacts and connecting emails, configuring your Today page dashboard, agile Prospector app workflows, contact management, organization sending group message campaigns, managing activities, and calendar events, Deal Pipeline Management and Reporting, etc.


 It helps prepare the data from which all your reports are prepared and does organization management, which increases your income. This software includes all the features that a CRM should have. Its features are given below

  • Prospect Marketing And Outreach
  • Inbox, Mobile, Social CRM
  • Sales, Pipelines, And Reporting
  • Workflows Automation
  • Web Forms


Now gone is when huge sheets were prepared to manage any business, and all the accounts were managed by writing them down, but today, this company handles your account and prepares your data. Since 1998, we have been here to provide better features and handle your data.


Software for listed retail businesses, Artemis provides a 100% web/cloud business management application that covers all business activities and processes. Their teams work collaboratively across 11 countries and use AtomicCloud extensively to build various projects with their software. Its features are given below.

  • Project
  • Finance
  • Human Resources
  • Insurances
  • Legal
  • Administration


College and school management faces many problems, which is why TargetX is an international contact company. Designed to be the most comprehensive admissions and enrollment management solution for colleges and universities worldwide.


In which the data of all teachers and students can be kept safe, now you do not need to keep the papers safe because this software will keep all your data safe. Plus, rich marketing services are designed to help shape and grow your class with campaigns and digital print. Which is the best result? This software is currently being used in one out of every three colleges nationwide and will soon be used in all universities worldwide. Its features are given below. Pay attention.

  • Recruitment Suite
  • Retention Suite
  • Recruit And Student Success With The Community College Suite
  • Drive And Measure Growth With Insights
  • Connect Prospects To Admission With Uchat
  • Manage Walk-In With Engaging

This company provides many types of better services in this field, and it has an experienced professional team. Their software makes your work easier so you can build good relationships with your customers. You can send them SMS and email.


The commitment to education continues after customers. This shows the importance of learning about everything from philanthropic efforts to their internal training initiatives. They partner with the Baltimore-based nonprofit dedicated to helping young women get to college. Some of its main features are given below.

  • Creative Services
  • Content
  • Digital Media
  • E-Mail
  • Sms Texting
  • Web Design Development

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This company provides software services for banking with all the tools required for the bank. A CRM should organize your data. So that it can be functional, it includes all the systems and departments, not just marketing and sales.

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You can choose this company to make your everyday life easier and improve relationships. Famous for its better services, this company is included in the top 10 CRM tools and software for retail businesses. This is the first time you may have seen this type of CRM. This makes all work easier, allows your team to focus properly, increases your income, and establishes good customer relationships. Its service is given below.

  • Account Opening
  • Customer Service
  • Data
  • Lead Management
  • Leading
  • Maintenance


Over 900 digital and creative agencies, big and small, prefer Copper to provide their software services to various businesses like advertising and media agencies, corporations, real estate, consulting, and technology. It is very much liked in all the sectors, it not only makes the work easier but also helps in finding new customers, with this the customers can contact you directly.


Copper is a different type of CRM. It’s beautifully designed for Google Workspace, so fast-growing digital agencies can build relationships that lead to repeat business. Some of its features are given below.

  • Organize Contacts
  • Automate Tasks
  • E-Mail And Marketing Tools
  • Track Deals
  • Get Reports
  • Integrations
Wrapping Up – 

 Here, we talked about the top 10 CRM tools and software for retail businesses; we learned their benefits, how they work, their market value, and their future. We hope you like this article. From the bottom of my heart, thank you very much for giving us your precious time.

People also ask for the Top 10 CRM Tools & Software for Retail Businesses

Question 1. What is CRM software in retail business?

Answer 1. Customer relationship management (CRM) in retail business is a technique for managing your company’s relationships and interactions with customers and potential customers.

Question 2. What are the three types of CRM in retail business?

Answer 2. In retail business, There are 3 types of customer relationship management software that you can use for your business: operational CRM, collaborative CRM, and analytical CRM.

Question 3. What is CRM software used in retail business?

Answer 3. Retail business CRM systems help manage customer data. It supports sales management, provides actionable insights, integrates with social media, and facilitates team communication.

Question 4. CRM market value and size in retail business?

Answer 4. The CRM software market size was USD 76.55 billion in 2021, growing at a CAGR rate of 13.5% from 2022 to 2030. Customer relationship management software market revenue will reach US$88.19 billion in 2024.

Question 5. How is CRM software helpful in retail business?

Answer 5. CRM systems track customer activities and provide detailed customer preferences and needs information. This information helps you present the right products and deals to visiting customers and increase conversions.

Question 6. What are 7 ways CRM can improve customer relationships in retail business?

Answer 6. CRM can be of many uses in retail business, like better knowledge of your customers, better segmentation, better customer retention, better anticipation of needs, better and faster communication, better protection of data privacy, etc.

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