eCommerce CRM Software in India
E-commerce CRM Software is revolutionising how online companies interact with their customers, leads, and deals. The challenges daily faced by Indian online retailers (from D2C companies to sellers on businesses) include missing follow-ups, untidy lead management, and ineffective customer retention, are being resolved by a professional eCommerce CRM.
It works by collecting all interactions with customers, orders, and communications and collating them into one smart platform. As studies suggest, CRM software users gain 34% higher sales productivity and achieve 27% increased customer retention.
WHSuites eCommerce CRM Software allows online shop owners to capture leads automatically, send automatic reminders for follow-ups, track sales, and develop campaigns targeting customers, all from a single interface.
What does eCommerce CRM Software Mean In India?
In India, software created for online business is called e-commerce CRM software. This software is cloud-based, collecting all queries from customers, maintaining a system for the tasks carried out by the sales team, offering auto-reminders for follow-ups, processing revenue generation, and providing a secure repository for data about customers and orders. eCommerce CRM or Customer Relationship Management for online businesses, is a methodology that uses modern technologies to build more productive, personal customer relationships that lead to increased profitability.
WHSuites is an eCommerce CRM that has been custom-designed for Indian online stores. The software creates leads automatically from platforms like JustDial, IndiaMart, Facebook Ads, Google Ads, WhatsApp, chatbots, and website forms, automatically assigns tasks to the concerned members of your team, and also provides complete visibility of each phase of your customer's journey from the very initial inquiry to a repeat fifth order.
The use of WHSuites CRM software for your online business will effectively help you reduce operational costs, deliver enhanced quality customer service, and bring about an increased level of team efficiency without having to increase the staff size of your business.
What Are The Benefits of using WHSuites CRM for an eCommerce business?
Improving Customer Retention
One of the most critical aspects of any Indian eCommerce business is how to convert a single purchase into a repeat purchase. WHSuites eCommerce CRM helps to achieve exactly that by automatically tracking every purchase and interaction history, and timely triggers personalised follow-up.
Boosting Sales Conversion
WHSuites eCommerce CRM automatically allocates leads among members, schedules follow-up dates automatically, and shows every lead and enquiry in a pipeline form. Your salesman don't need to figure out who to contact next and update Excel files manually, their concentration stays on making an order only.
Simplifying Lead Management
An Indian eCommerce Business must receive many enquiries at once on Facebook, Google, IndiaMart, Justdial, WhatsApp, the company web page, marketplace messenger, etc. Manual follow-up on these many platforms can be almost impossible to manage at scale. WHSuites automatically collects each of the leads and queries from all the platforms.
Targeted Marketing Outreach
WHSuites allows you to target specific customer segments in your email, WhatsApp, and SMS campaigns – such as the VIPs of your company, cart abandoners, or those who haven’t purchased for 60 days. WHSuites eCommerce CRM provides insight into your entire marketing spend
Data-Driven Decisions
WHSuites eCommerce CRM provides clear reports regarding team member activity, lead conversion rates, revenue per channel, marketing ROI, and individual sales representative productivity, among others. This comprehensive set of data shows the clear picture of your business at all times
Improved Customer Experience
By having all customer information in one convenient location (order history, conversation history, customer preferences, customer finances), your team can provide more individualised and responsive service to customers. This will encourage team members to spend more time communicating with clients on meaningful issues.
No Duplicate data
WHSuites provides a centralised system for your entire business so that every team member is working with one customer database at a time. Inaccuracies, conflicting orders, or obsolete records can be eliminated. Eliminates wasted calls, confusing orders, and business decisions based on faulty data.
Secure data
WHSuites data security protects every order record, customer record, and any additional business data in your WHSuites eCommerce CRM using AES-256, used by many banks for data security. Access controls that limit entry to IP addresses guarantee that only individuals within your company are accessing your sensitive data.
WHSuites CRM Automatically Captures eCommerce Leads From Every Source
The inquiry from every source feeds into one central real-time dashboard - eliminating the need to check each marketplace, ad account, and messenger application for new leads. WHSuites taps into each of your lead sources and feeds all information into one location, automatically.
A Complete eCommerce CRM | WHSuites: The Top CRM for Online Retailers in India
WHSuites is a complete CRM platform designed to enhance your overall eCommerce experience. WHSuites is tailored to the specific demands of the Indian online retail market, providing an intuitive interface for every stage of the customer journey – from discovery all the way to loyalty and repeat business. All of your business operations are consolidated into a single dashboard accessible by every member of your team at the same time.
Team Hierarchy Management
Assign leads based on product category, region, or simply team members’ availability; set user roles so that each user can only access the data relevant to their specific needs; and enable managers to obtain an optimal view of the whole team’s actions and overall performance in real time from one unified screen.
Automatic Follow-Up Reminders & Notifications
Never worry about your team manually setting follow-up reminders per lead again. WHSuites will send email reminders and desktop notifications to your team when any follow-up action is pending on the lead or when any customer has performed a follow-up action, such as replied to an email.
Multi-Source & Auto-Assigned Lead Capture
Capture leads from multiple sources simultaneously into one place, and let WHSuites automatically distribute them to the right team member based on rules that you define. Team members can then attend to new leads instantly, and you will no longer have to review, forward, or distribute incoming leads yourself.
Integrated email, WhatsApp and SMS campaigns
WHSuites allows you to carry out all your marketing efforts and campaigns through all the modes your customers communicate-email, WhatsApp, SMS-directly from within the CRM. You don’t need to use separate tools for all these different modes.
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What kinds of eCommerce businesses in India can be serviced by WHSuites CRM?
D2C Brands
D2C brands that sell direct to their end customers through their own website or social media pages require a CRM to handle high volumes of incoming enquiries across various touch points simultaneously.
Shopify and WooCommerce Store Owners
If your business has its own website based on the Shopify or WooCommerce platforms, WHSuites directly connects with your platform, importing all new orders and customer enquiries into your CRM automatically.
Marketplace Sellers
WHSuites compiles all marketplace customer data into a single, central CRM, meaning you can see messages from buyers, manage returns, and refunds more efficiently, run re-marketing campaigns and keep an eye on your business performance across all marketplaces simultaneously.
Fashion and Apparel Retailers
WHSuites assists fashion retailers to track customer needs by size, style and category; automate campaign messages during the launch of a new collection or during festive sales; track return and exchange flows, and develop sustained customer relationships, to secure sustained revenues all year.
Health, Wellness and Nutraceutical Brands
Based on a customer's past purchase, WHSuites can forecast when a customer may run out of the product, and send out a timely reminder nudge via WhatsApp or SMS. WHSuites can also handle large B2B orders from pharmacies, gymnasiums or wellness centres.
Home, Kitchen and Lifestyle Brands
WHSuites facilitates these requirements through detailed tracking of customer project needs, quotation generation and tracking, multi-stage follow-up sequence definition and delivery schedule management-all from a single CRM used by marketing and customer support.
How WHSuites eCommerce CRM Software Can Help You?
A Personalised Buyer Experience
WHSuites eCommerce CRM system allows you to create a fully personalised buying experience for each of your customers, using automation. WHSuites will automatically send the customer cart abandonment recovery notifications, repeat purchase nudges, seasonal sale alerts and order status updates.
Lowers your marketing spending
WHSuites CRM allows you to track every marketing rupee and know exactly which marketing efforts generate profit for your business. Know precisely which campaigns (Facebook ads, organic search or WhatsApp) produce high-quality leads and the most conversions to re-evaluate and transfer your marketing budget.
All your customer information in one location
WHSuites CRM keeps all your customer information, including all contact and financial information, the entire history of customer transactions and orders, any customer-related documents, and all customer communication across every communication channel, in a single, unified customer profile.
Makes your customer and order records digital
WHSuites CRM makes customer records completely digital. Every customer has an embedded calendar showing reminders for follow-up days, deadlines for customer orders, and payments to be made, along with every upcoming customer transaction.
Frequently Asked Questions for Best eCommerce CRM Software in India
Find answers to your questions right here, and don't hesitate to contact us if you couldn't find what you're looking for.
eCommerce CRM Software allows online retailers to bring all customer inquiries, follow-ups, order pipelines, sales, marketing, etc. All together and to have them managed in one place. Instead of managing these customer communications through spreadsheets, WhatsApp groups and broken-down threads of email conversations, eCommerce CRM allows you to keep every sales lead and opportunity from slipping through the cracks and have every customer communication managed and addressed within a single, automated platform. You simply link your lead sources, import your existing data, configure your teams, and then manage your customers within the WHSuites dashboard.
Yes. WHSuites gives management complete visibility into the activity of every member of their sales team, from the leads they’ve been assigned and the number of follow-ups they’ve completed to the deals they’ve closed and the revenue they’ve generated. Managers can assign tasks to their team members or as a team, view their progress on tasks in real-time, generate reports based on performance statistics, and see exactly who on the sales team might need a little extra support.
Yes, WHSuites is built to scale up with your business. Regardless of whether you are a sole trader looking after 50 orders a month or a growing D2C business with 1000s of inquiries daily across many channels, WHSuites will provide the necessary plans and setup you need, along with easy scaling without needing to move to a new platform.
Yes, your data and information will be safe with WHSuites. Access is only possible via IP-based controls, so there are security barriers that only allow individuals who are capable of passing, and also role-based permissions that allow you to limit access to team members to exactly what they are allowed to do and see within the software.
Yes, WHSuites automated follow-up reminders to your team through the dashboard and email, so no abandoned carts, post-purchase follow-ups, outstanding inquiries or actions need to fall through the cracks. No longer does your team need to work through who to contact today – WHSuites knows exactly who, what, and why.
Yes, WHSuites comes fully integrated with WhatsApp, email and SMS campaigns integrated into the CRM. It allows for creating specific campaigns for particular customer segments, scheduling send-out times, personalising emails, and keeping track of the entire process, including open and response rates, clicks, conversions and sales derived from each campaign – all through WHSuites.
Yes. WHSuites captures the exact source of every lead (be it Facebook Ads, Google Ads, IndiaMART, organic website, WhatsApp, or another channel) to provide a complete lead source attribution report, helping you see the channels that generate the most leads, the best leads and the best return on your marketing spend.
Most eCommerce businesses are live on WHSuites within 24 to 48 hours of registration. The WHSuites onboarding team will support your team in importing your existing data, integrating your lead sources, designing your sales funnel, defining your sales hierarchy, and training your sales team- to ensure you are driving value from day one.
WHSuites offers transparent and flexible CRM pricing for Indian eCommerce businesses of all sizes, from sole entrepreneurs and small online shops to large, multi-channel retail enterprises. All plans are reasonably priced for SMEs. You can visit whsuites.com/pricing, call us at +916000810002 or email us at info@webhopers.com to receive a custom quote tailored to your team size, lead volume and requirements.