Continuous Improvement And Maintenance
Keep Improving. Stay Consistent. Perform at Your Best
WHSuites brings you a built in Continuous Improvement and Maintenance module designed for businesses that want to grow smarter, not just faster. Track operational gaps, manage recurring maintenance tasks and build a culture of consistent improvement all from one unified CRM platform. With WHSuites continuous improvement and maintenance software, your team never loses sight of what needs fixing, upgrading or maintaining.
- Identify & Fix Operational Gaps
- Schedule Preventive Maintenance Tasks
- Track Improvement Cycles in Real Time
Teams Using WHSuites
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Task Completion Rate
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From Problem Identified to Improvement Achieved — In 5 Steps
WHSuites uses a methodical workflow based on the PDCA continuous improvement model to assist in enhancing and maintaining processes by ensuring problems are identified, acted upon and permanently resolved with visibility at every level.
Capture the Issue or Improvement Opportunity
Anyone in your business is able to submit a request via WHSuites by selecting the title of the issue or opportunity, department, priority & category and uploading supporting documentation, all while linking to the appropriate lead/deal process within your CRM.
Assign Ownership & Set a Resolution Timeline
Once identified, WHSuites will assign the improvement to the appropriate person or team based upon department/role/expertise. You will then provide due dates and escalation rules and set up automated reminders.
Execute the Improvement or Maintenance Action
Individuals will perform their assigned activity to improve or maintain and will provide real time updates. As the individuals update WHSuites with progress made, WHSuites will automatically record each item of data associated with the improvement opportunity.
Review & Verify the Outcome
The creation of a review workflow once the action has been completed. Management verifies whether or not the issue has been resolved or the target has been met. The system also verifies if any recurring schedules need to be modified as a result of the outcome of the maintenance task.
Close, Document & Standardise
All verified improvements are closed and recorded in the WHSuites' built-in knowledge log and serve as the basis for preventing recurrence, training new team members, and continually improving your operational baseline, which represents the essence of continuous improvement and maintenance.
Ready to Build a Culture of Continuous Improvement?
Join 12,000+ teams already using WHSuites CRM.
Everything You Need to Drive Continuous Improvement Like a Pro
WHSuites is much more than just a maintenance tracker, it is a fully integrated continuous improvement and maintenance software designed to consolidate your team, process and performance data in one location.
Log an unlimited number of improvement ideas, maintenance requests, and process issues within WHSuites. Organize improvement ideas by department, category, priority, or by business unit. WHSuites continuous improvement management system provides options for tagging improvements to leads, deals, or client accounts, enabling your team to have complete operational context with respect to each CRM activity. Record notes, attach evidence files, and establish improvement types in order to keep everything organized beginning on day one.
Continuous improvement tasks within WHSuites can be assigned to individuals or teams. You can use WHSuites’ collaborative features to comment on, update and track progress of improvements as well as receive real-time notifications about the completion of maintenance activities or the movement of improvements, regardless if your employees are working from the office, home, or on-site.
WHSuites ensures that your team remains accountable and aligned on continuous improvement without having to send a continuous stream of emails.
WHSuites’ built-in analytics feature allows you to quantify the success of your maintenance and continuous improvement initiatives in terms of completion rates, repeat incidents, average time to resolve, and departmental improvement scores. Using these analytics can also support prioritization of your most impactful improvement efforts, demonstrate ROI to executives, and keep your continuous improvement cycle in motion based on hard data.
Smart Task Assignment — Get Improvement Work to the Right Person, Instantly
One of the most common reasons why many continuous improvement efforts become stalled is a lack of clarity around ownership of tasks. WHSuites effectively eliminates this by automatically assigning each improvement and maintenance-related task to the best-suited person based on a series of intelligent factors, including team member roles, workload, past improvement history, and expertise with respective departments.
- Auto-suggest assignees based upon the improvement category and team history
- Assign improvement tasks from standards; desktop, tablet and mobile devices
- Bulk assign multiple improvement actions across multiple departments at once
- Instantaneously re-assign tasks with an extensive audit trail for added accountability
- Automated notifications sent to assignees the moment a task is created
Priority & Schedule Management — Never Let a Maintenance Task Slip Again
The lack of maintenance and development of improvement processes wastes time, money, and confidence in customers for businesses; WHSuites' Maintenance and Continuous Improvement Software provides your team with the tools needed to schedule and identify priorities for all planned and unplanned activities, eliminating any manual follow-through.
- 4 levels of priority setting (Critical, High, Medium & Low) for all improvement processes
- One-time and recurring maintenance - (Daily, Weekly, Monthly & Custom)
- Automatically escalate overdue tasks or at-risk tasks and notify responsible parties
- Visual colour-coded task cards for quick identification of urgency
- Integrate Google Calendar and Microsoft Outlook for total scheduling synchronization
Data That Proves the Difference
Real Results From Real Teams Using WHSuites Continuous Improvement and Maintenance Every Day
45%
Faster Problem Resolution
Using WHSuites teams resolve operational problems and maintenance tasks 45% faster than with manual tracking.
3x
Improved Accountability
Every improvement activity has a specific owner, target completion date & audit trail establishing a clear line of responsibility and eliminating the ability to assign blame.
60%
Reduction in Recurring Problems
WHSuites documentation and root cause tracking have allowed businesses to reduce recurring operational problems by up to 60%.
12,000+
WHSuites Users
From manufacturing to healthcare, WHSuites is the leading continuous improvement CRM system chosen by a variety of industries.
Manage Continuous Improvement Anywhere, On Any Device
Issues do not adhere to business hours; therefore, neither should your modernization and operational upkeep software. Whether logging problems, tracking activity updates on tasks or checking upcoming maintenance, WHSuites is completely responsive on all three platforms:
Desktop
You can see your complete improvement dashboard, including pipelines, Kanban boards, analytics reports, and team performance metrics at a glance, which is especially useful for managers and improvement leaders.
Tablet
All open improvement actions, updating a task's status using drag-and-drop functionality, and approving completed maintenance tasks through a touch-friendly interface.
Mobile
Add new problems as you see them, tap to update the status of an individual task, or receive immediate push notifications regarding urgent improvement actions. This feature is offered on both Apple iOS and Android operating systems.
- iOS
- Android
- Web App
- Chrome Extension
FAQs About WHSuites Continuous Improvement and Maintenance
Everything you need to know about the Continuous Improvement and Maintenance module in WHSuites CRM.
Continuous Improvement & Maintenance Software (CIMS) has been designed to facilitate the identification of operational gaps and the resolution of repeat issues within your organization while allowing you to consistently and transparently schedule all of your maintenance tasks. WHSuites has integrated this functionality into its CRM solution, meaning all of your improvement initiatives are directly related to your leads, deals and customer accounts.
Continuous Improvement Solutions are traditionally independent and often require integration with an existing CRM solution. WHSuites, on the other hand, is a single integrated solution where all improvement initiatives, maintenance schedules, customer information and pipeline activity exist in the same system. This gives your team access to all operational concerns with the full context of the customers and sales instead of being isolated from other areas of the business.
Yes, WHSuites supports the ability to schedule maintenance tasks as both one-off and recurring tasks. You can define a daily, weekly, monthly, or fully customized maintenance cycle and WHSuites will automatically remind you and escalate any issues that may prevent you from completing any of your scheduled maintenance tasks so that none of your maintenance tasks go uncompleted.
Of course! After any improvement project is closed in WHSuites, all participants may report notes that identify the root cause of the problem, plus any corrective actions taken. Over time, this will create an improvement database that will allow all parties access to an information source for avoiding a repeat of the current problem while, at the same time, providing management with an obvious metric to identify where most improvement dollars are being spent.
Yes! WHSuites is a fully functional application for smartphones and tablets, available for both Apple (iOS) and Google (Android). Mobile team members in the field, site supervisors, and remote employees can log maintenance requests, update improvement task progress and receive notifications — without opening a laptop.
Yes! WHSuites Continuous Improvement and Maintenance features have been designed to easily grow along with your organisation, from one department, one group or team and one location to an endless number of departments, teams and locations. You may group improvement tasks into departments; assign responsibility to an employee or team for that task; and measure performance through one dashboard for all of your organization's locations, making the WHSuites a great tool for companies with multiple branch offices, service locations or operational units.
